hope akello

experience design / systems thinking / facilitation

At the intersection of design, technology, and collective well-being, I design systems that invite people to play, learn, and connect.

Patient journey map for the UBC Pharmacists Clinic

UBC Pharmacists Clinic

Service design to streamline operations and enhance care delivery at a university healthcare clinic.

Service Design

Information Design

UX

Looping gif of word bubbles being clicked and moved around in the Career Pathways tool

Creative Careers

Interactive career tools developed to improve advising and student engagement.

Interactivity

Information Design

Web

Still image of VanBubble

Facilitation / Learning Experience Design

Several screenshots of digital forms created for the UBC Pharmacists Clinic

DTP Tracker

Prototyping an internal tracking system to help pharmacists track and manage drug therapy problems.

Service Design

Research

UX/UI